1. Acceptance of Terms
By accessing or using the services provided by DeployGrow (operated by MGACAI Inc., "we", "us", "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services.
2. Services
DeployGrow provides AI-powered business systems deployment services, including but not limited to: website development, SEO optimization, CRM setup, automation workflows, AI agents, and AI receptionist services. Specific deliverables are defined by the package selected at checkout or in a separate Statement of Work.
3. Payment Terms
Setup Fee: A one-time setup fee is charged at the time of purchase. This fee is non-refundable once work has commenced.
Monthly Fee: Recurring monthly fees begin 30 days after service activation and are billed automatically on the same day each month.
Late Payment: Accounts more than 15 days past due may have services suspended. Reactivation may require payment of outstanding balance plus a reactivation fee.
4. Cancellation and Refunds
Monthly billing: You may cancel at any time. Services continue until the end of the current billing period. Monthly fees already paid are non-refundable.
Annual billing: You may cancel within the first 30 days for a prorated refund. After 30 days, annual fees are non-refundable.
Setup fees: Non-refundable once work has commenced.
How to cancel: Email [email protected] or use your account dashboard.
Upon cancellation: all outstanding fees become due immediately; client retains ownership of all content and data created for their business; data is retained for 60 days, then permanently deleted. DeployGrow will provide a data export within 14 business days upon request.
5. Intellectual Property
Client owns all content, copy, images, and data created specifically for their business. DeployGrow retains ownership of proprietary tools, templates, workflows, AI models, and methodologies used to deliver services.
6. AI Terms
Our services use third-party AI technologies (Anthropic Claude, OpenAI) for:
- AI chatbot and receptionist services
- Content generation and optimization
- Lead qualification and research
AI-generated outputs are not guaranteed to be 100% accurate and should be reviewed by a human before acting upon them. AI chatbot responses do not constitute professional, legal, financial, or medical advice.
7. Acceptable Use
You agree not to use our services to:
- Send unsolicited bulk messages (spam)
- Engage in any unlawful, fraudulent, or deceptive activity
- Distribute malware or attempt to gain unauthorized access to systems
- Violate any applicable laws or regulations, including CASL and CAN-SPAM
- Infringe on the intellectual property rights of others
8. Limitation of Liability
DeployGrow's total liability under this agreement shall not exceed the total fees paid by the client in the 3 months preceding the claim. DeployGrow is not liable for indirect, incidental, special, or consequential damages, including lost profits or business interruption.
9. Service Level
We strive for 99.9% uptime for hosted services. Scheduled maintenance windows will be communicated at least 48 hours in advance. We are not liable for downtime caused by third-party services, force majeure, or client actions.
10. Indemnification
You agree to indemnify and hold harmless DeployGrow, its officers, employees, and agents from any claims, damages, or expenses arising from your use of our services, your violation of these terms, or your violation of any rights of a third party.
11. Force Majeure
Neither party shall be liable for delays or failure to perform resulting from causes beyond its reasonable control, including but not limited to: natural disasters, pandemics, government actions, internet outages, third-party service failures, or cyberattacks.
12. Governing Law
These terms are governed by the laws of the Province of British Columbia, Canada. The parties agree to first attempt to resolve disputes through 30 days of good-faith negotiation, then mediation, and finally binding arbitration under British Columbia arbitration rules. Each party retains the right to bring claims in small claims court.
13. Changes to Terms
We may update these terms from time to time. Material changes will be communicated via email to active clients at least 30 days before taking effect. Continued use of our services after changes take effect constitutes acceptance.
14. Contact
For questions about these terms, contact us at [email protected].